Warranty and Returns

Creativelabstore.com will be happy to accept unworn, unwashed or faulty merchandise for return or exchange. If you are not satisfied with the items you receive, we can easily arrange an exchange or refund within 30 days for you.

How do I Return an Item?

Step 1
Please contact us immediately at our Support Center stating your order number and the item code. Please attach pictures to show us the problem so we can assist you. Please keep the picture below 2 MB.
Step 2
We will review your complaint with all your details as above and offer you a solution.

What’s CreativeLabStore’s Return Policy?

1. If any defect exists, we will allow a return or exchange, and will offer your compensation or resend, once we have received the returned item.

2.If the customer orders the wrong size/color or does not like the item, we can also allow a return. In this case all returns shipping costs are at the customers own expense. Refunds will be of the product price only and all shipping fees are non-refundable.


Unless Creativelabstore.com made a mistake, items which are exempt from refunds, exchanges or replacements include all apparel listed under the following categories: underwear/ women’s intimates, swimwear, earrings, headphones, caps, hats and sale items.

Please contact our Support Center for further help. We will do our very best to help you.